Referral/Consent

A signed veterinary referral form is required BEFORE the assessment and treatment of all animals, including those having agility checks or maintenance appointments, in accordance with current legislation.  This also applies to existing clients presenting with new injuries.

Payment

All treatment fees are payable at time of appointment – no exceptions.

Lynch Veterinary Physiotherapy does not offer credit terms.

Payment methods

We take cash, EFT or PayPal payments. Sorry but we do not accept cheques.

Cancellation

A minimum of 24 hours notice is required for cancellations.  There is a 50% cancellation charge for any appointments cancelled within 24 hours of treatment or if client is “No Show”.

Insurance

Where physiotherapy is recommended by your veterinary surgeon, it may be possible to claim back the cost of treatments from your insurance company.  I provide receipts for all payments.

As Insurance Policies can vary, it is advisable to contact your insurance company prior to booking.

We do not offer a direct claim service for insurance companies.

Preparing for your physiotherapy appointment

Dogs should be dry and warm, toileted, and should not be fed for at least 2 hours prior to appointment.

Dogs should be free of external parasites, reasonably clean and groomed, and vaccination certs should be up to date.  Matted coats may interfere with or reduce the effectiveness of some treatments.

Dogs showing signs of infectious or contagious conditions such as skin, eyes or ears, or diarrhoea, may be refused treatment.  Please check with your vet if you suspect any of these.

Horses must be dry prior to appointment